Effective date: 14/08/2025
Brand: Mobile Shop
Website: https://shop.kvkhanapara.org/
Mobile Shop respects your privacy. This policy explains what we collect, how we use it, when we share it, and your choices. By using our website, you agree to this policy.
Information We Collect
Account & Order Data
Name, mobile number, email (optional), shipping address, and any notes you share during checkout. We accept Cash on Delivery only; if a refund is needed, you may provide UPI ID or bank details to receive it digitally.
Screenshot Uploads (Order via Reel)
Images you upload to request a product shown on Instagram. These are used to identify the product and fulfill your order.
Support Interactions
Messages you send via email or WhatsApp, including attachments or screenshots.
Technical & Usage Data
IP address, device and browser information, pages viewed, time spent, referral URLs, and approximate location derived from your IP. Collected through server logs, cookies, and similar technologies.
How We Use Your Information
To process and deliver orders, provide customer support, handle returns or refunds, operate and improve the website, prevent fraud and abuse, comply with law, and communicate updates such as order status or policy changes. Uploaded screenshots are used only for product identification and order processing.
Cookies and Advertising
We use cookies to keep you signed in, remember preferences, analyze traffic, and improve performance.
Google AdSense
Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website or other websites. Google’s advertising cookies enable Google and its partners to serve ads to you based on your visit to this site and/or other sites on the internet.
You can opt out of personalized advertising by visiting Google Ads Settings or aboutads.info.
Analytics
We may use privacy-respecting analytics or first-party measurement to understand site usage and improve user experience.
If you disable cookies in your browser, some features may not work as expected.
Sharing of Information
We do not sell your personal information. We share data only as needed to run our business:
- Logistics and courier partners to deliver your order
- Payment of refunds through UPI/banks when applicable
- Service providers for hosting, analytics, customer support, email/WhatsApp notifications
- Compliance and safety with law enforcement or regulators when legally required
Data Retention
We keep order and account records for as long as necessary for fulfillment, accounting, legal, and fraud-prevention purposes. Screenshot uploads are retained only as long as needed to process your request and related support. You can ask us to delete non-mandatory data, subject to legal obligations.
Your Rights (India)
Where applicable under the Digital Personal Data Protection Act, 2023 (DPDP Act), you may request access, correction, updating, or deletion of your personal data, withdraw consent where processing is based on consent, and raise grievances about our data handling. We will respond within a reasonable time.
Children’s Privacy
Our website is intended for users 13+. We do not knowingly collect personal data from children under 13.
Security
We apply reasonable technical and organizational measures to protect your data. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute security.
International Transfers
Our website and servers may be located in India. If data is processed outside your state, we ensure reasonable safeguards consistent with this policy.
Third-Party Links
Our site may link to third-party websites or social platforms. Their privacy practices are not covered by this policy.
Changes to This Policy
We may update this policy from time to time. Changes are effective when posted on this page with the “Effective date” updated above.
Contact & Grievance
Email: support@mobileshop.com
WhatsApp/Phone: +91-9999998524